CAO in Numbers

In June 2000, a contractor to Minera Yanacocha spilled 151 kilograms of elemental mercury along a 41-kilometer stretch of road between a mine site and the town of Choropampa in Peru. Local people were exposed to the contaminant, unaware of the health risk it posed. The World Bank Group was involved in the project through its private sector arm, the International Finance Corporation (IFC). In July 2000, IFC’s newly created independent accountability mechanism, CAO, oversaw an independent investigation into the spill, which was followed by a 5-year CAO dialogue process to help address conflict between the communities and the mine.  

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What is CAO?

CAO is an independent office where people who believe they are impacted by IFC and MIGA projects can voice their concerns and see them addressed. Through its three functions, Dispute Resolution, Compliance, and Advisory, CAO facilitates the resolution of complaints, improves environmental and social project outcomes, and fosters accountability and learning to enhance IFC/MIGA performance and reduce the risk of harm to people and the environment.

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Learn more about how CAO works
Compliance

Compliance

Through its Compliance function, CAO oversees investigations of IFC and MIGA E&S performance, particularly in relation to sensitive projects to ensure compliance with relevant policies, guidelines, procedures and systems.
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Advisory

Advisory

CAO Advisory provides independent advice to IFC and MIGA and the Board, focusing on broader E&S concerns, policies, procedures, strategic issues and trends.
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Dispute Resolution

Dispute Resolution

Through Dispute Resolution, CAO works with communities and IFC/MIGA client companies to resolve grievances using a flexible problem-solving approach and improving outcomes on the ground.
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