Through its Compliance function, CAO carries out reviews of IFC’s and MIGA’s compliance with their environmental and social policies, assesses related harm, and recommends remedial actions to address non-compliance and harm where appropriate.

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Of the 111 complaints that have been handled by CAO Compliance since 2008, 73 were referred from assessment, 30 were transferred from Dispute Resolution, and 8 were initiated by CAO.

Multiple complaints on the same IFC/MIGA project are frequently merged into one compliance process at the appraisal stage. This translates into a total of 90 merged compliance cases – with 58 referred from Assessment, 24 transferred from Dispute Resolution, and 8 triggered by CAO.

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From Assessment
From Dispute Resolution
CAO/WBG initiated
2008
2009
2010
2009
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Number of complaints
15
From Assessment
From Dispute Resolution
CAO/WBG initiated
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Number of cases
15
2021

Successful compliance cases may result in project-level corrections responding directly to the concerns identified by complainants. They may also generate systemic changes and learning at IFC/MIGA in relation to how investments are carried out to prevent similar issues from occurring in other projects.

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