Through its Compliance function, CAO carries out reviews of IFC’s and MIGA’s compliance with their environmental and social policies, assesses related harm, and recommends remedial actions to address non-compliance and harm where appropriate.
Of the 111 complaints that have been handled by CAO Compliance since 2008, 73 were referred from assessment, 30 were transferred from Dispute Resolution, and 8 were initiated by CAO.
Multiple complaints on the same IFC/MIGA project are frequently merged into one compliance process at the appraisal stage. This translates into a total of 90 merged compliance cases – with 58 referred from Assessment, 24 transferred from Dispute Resolution, and 8 triggered by CAO.
Successful compliance cases may result in project-level corrections responding directly to the concerns identified by complainants. They may also generate systemic changes and learning at IFC/MIGA in relation to how investments are carried out to prevent similar issues from occurring in other projects.